Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Amazon Walk In
- Qualification:Any Graduate / Any Postgraduate
- Experience : 00-05+years
- Role: Selling Partner Support Associate
- Job Location: Bangalore
- No. Openings: 25
- Salary: ₹ 3-4.25 Lacs P.A.
Time and Venue
Amazon Development Centre India Pvt. LtdTaurus-1 Bagmane Constellation Business Park Third Floor, K.R. Puram Marathahalli Ring Road, Mahadevpura, Bengaluru – 560037
Job description:
The Selling Partner Support Associate acts as the primary interface between Amazon and our business partners. The Selling Partner Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Selling Partner Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for Phone/chat & emails.
Summary of Responsibilities
- The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions
Basic Qualification
- Education: Bachelor Degree in any discipline with 0-5 years of experience.
- Excellent written and verbal communication in English.
- Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
- Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off).
- Candidates willing to work on Phone/chat & emails (concurrent blended profile)
- During the first four months (Training & Transition) no unplanned leaves are allowed.
- Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
- Should be willing to service selling partners from all marketplaces across the Globe (Including India USA EU and ME)
Additional Information:
Information security: You should be willing to sign a undertaking pertaining to do’s and don’ts in accordance to the data Security policy
Weekly Off: Rotational two- consecutive day off (it is a 5-day working weekend off)
Please carry 2 copies of resume and Pan card.
Note – you will not be eligible if you have been interviewed for the role in the last 6 months
Like what you’re seeing and if you found the write up useful, would love to hear your feedback in the comment section. Do share, like and follow for more on Facebook, Instagram, Twitter, Telegram, Whatapp & Whatapp Channel.
Related Jobs: INTAS – Walk-In Drive for on 06th Jan’ 2023 For B.Pharm, M.Pharm, B.Sc, M.Sc In QA / QC / Microbiology Dept
More Job Updates Join What’s App Group – Click Here
Join Telegram Group – Click Here